I just recently joined this group. I would like to know what your process is for the To-Be approach once you've completed the As-Is. Do you:
a) Create an initial To-Be as a starting point that is based on the As-Is, making improvements in the process as you go, having the customer provide input, etc.
b) Start from a clean slate and find out what the customer would like to see in a perfect world, then later once the functionality has been determined, help the customer (or let them tell you) what role will do what step (the swim lanes).
