I am a BA working in an operational context and my work is currently focused on aligning process in IS operational teams to the needs of a fast-changing business where the IS development teams have embraced Agile. I have identified a requirement from the operational teams for a more efficient and user-friendly way of organizing the information they use. This includes architecture, process documents and local work instructions. The current situation is that there are several document repositories such as wikis, shared drives and Confluence (to name a few) and the teams sometimes even rely on the knowledge of particular individuals because they cannot access the information they need. In addition, there is no direct line of site between infrastructure and real-life services. Although the teams are each responsible for different parts of our infrastructure (Enterprise, Network etc), they need to work closely together and it would be beneficial to have access to documentation across the estate in a way that allows them to appreciate relationships between services and prioritize work based on business impact.
Has anybody ever been involved in analysis work to pull together an information architecture in this kind of context? How did you approach it?
