The challenge of digital transformation is innovating the business while incorporating operational excellence. Success hinges on IT's art of integrating - in a systematic fashion - speed, agility, and customer responsiveness with predictable, optimized IT infrastructure. Integration enables a full-spectrum IT leadership framework that can manage continuous transitions from old to new, from unstable to stable, and from experimental to operational. Lack of integration results in fragility and inconsistencies, creating a backlog of work identified as technical debt that must be paid down, with interest.
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