latinindustry

We run a small pet crematorium and service mostly vet clinics (we only have about 20 clients). Currently we offer a certain product as a complementary gift with our services. Due to wholesale price increases on this gift we are being pressured to no longer offer this for free but rather charge for it. We have come up with an alternative offer that we feel is a better deal for our customers anyway (an even better product at our wholesale price) but it means no more free items. We are undecided on if it would be a good idea to survey our customers and explain the new offer and ask how it would be received in place of the free item, this way we can better gauge if this would be welcomed or not. Or would it be better to perform no customer survey and let the chips fall were they may. Were we have so few clients, loosing even one or two would be difficult. Any expert opinion would be great!

Please Help.

Thanks !

I didn't find the right solution from the internet.

References:

-https://www.smallbusinessforums.org/showthread.php?14361-Opinions-on-surveying-customers-about-a-change-in-product

- Software Explainer Video Examples